FAQ

1. Where is Mod Haus Living based?

Mod Haus Living is proudly Aussie-owned and operated. We are based in Australia and cater to customers nationwide.

2. Do you have a physical store?

We are an online-only furniture store, which allows us to offer high-quality furniture at competitive prices without the overhead costs of a physical showroom.

3. Where do you ship?

We offer Australia-wide delivery, ensuring that no matter where you are, you can enjoy our stylish and high-quality furniture.

4. How long does shipping take?

Shipping times vary depending on your location and the product. Generally:

  • Metro areas: 3-7 business days
  • Regional areas: 7-14 business days
    Once your order is dispatched, you will receive a tracking number for real-time updates.

5. What if my order arrives damaged?

We take great care in packaging our products, but if your order arrives damaged, please contact us at hello@modhausliving.com.au within 48 hours of delivery. We’ll work quickly to resolve the issue with a replacement or refund.

6. Can I return or exchange an item?

Yes! If you’re not completely satisfied with your purchase, we offer a 14-day return policy. Items must be unused, in original packaging, and in resellable condition. Please note that return shipping costs apply unless the item is faulty.

7. Do you offer warranties on your furniture?

Yes, we stand by the quality of our products! Most of our furniture comes with a 12-month warranty. Specific warranty details for each product can be found on its product page.

8. What payment methods do you accept?

We accept major credit and debit cards, PayPal, Afterpay, and other secure payment options, making it easy to shop the way you prefer.

9. Do you offer custom furniture options?

At this time, we do not offer custom furniture. However, our carefully curated selection features a wide range of styles to fit different home aesthetics.

10. How can I contact customer support?

We’re happy to help! You can reach our friendly support team via:
📧 Email: hello@modhausliving.com.au
💬 Live Chat: Available on our website during business hours.

Still have questions? Get in touch with us—we’d love to help! 😊